Poor Service

I placed a complaint to Bokomo regarding one of their products purchased which had worms. I was informed that the product will be fetched within 72 hours. The complaint was done on the 29 January 2015. To date the product has not been collected and no one has made a follow up to ensure that the product has been collected.<br> <br> So I'm sitting with a product with worms in my possession for over a week a now. In my view this is poor service and is unacceptable.