poor service

I have purchased a box of pronutro cereals, when I opened it - it had a bad smell which means it was off so I called the helpline number that is on the box and spoke to dumi or pumi who told me that someone would pick up the product this was before the easter weekend - 2 weeks after the easter weekend I called the helpline again and explained my problem yet again to a sumaya who apologised and said in another 24 hrs the product will be picked up it had been more than 2 months I am still.sitting with this product it is disgusting that they did not pick the product up all I asked was to be refunded for the same amount of the product nothing more nothing less and for them to check it up. I am very frustrated this is poor service I am actually disgusted !