Poor Service
<p>Good Morning,</p> <p> </p> <p>I posted on the FB page for pronutro asking where I can get banana pronutro as the places in my area dont seem to stock. I was eventually called last night (ay 6pm which is not a great way to start as I am sorting out my child and dinner after a long day at work) and was given a brief direction to go shop at Makro. The (young) man basically then put the phone down. </p> <p> </p> <p>Now, I am not one to concern myself with trivial issues like this, but his phone ettiquette plus the rush to basically put the phone down without so much as an offer of a voucher for my inconvenience (since I had to order online at additional shipping costs to myself) was a poor reflection of your customer relationship department and not at all how I imagine the department should be treating your loyal customers. Has service really fallen to this level? I shudder for the future.</p>
Good Day
We at Pioneer Foods Customer Care Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Pioneer Foods Groceries
***
Good Day
We at Pioneer Foods Customer Care Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Pioneer Foods Groceries
***
Good Day
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with us. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries
***
Kind Regards
Customer Care Line
Good Day
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with us. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries
***
Kind Regards
Customer Care Line