KT
Kamogelo T
1 reviews | Active since Aug 2014
16 Sept 2023, 11:02
Poor Packaging
Hi Guys
I write to you regarding your Pro Nutro packaging. I consume about 6 boxes of Pro Nutro on a monthly basis and out of those 6 boxes, 4 packages rip right down the centre of the packet, and im forced to decant the entire package into a sealable container.
Your packaging needs to be tighter and secure please.
If i am to experience thia again going foward, i am more than happy to switch to Future Life.
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Bokomo Foods's replyOfficial
18 Sept 2023, 12:16We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: BO23-09-301 Kind Regards
Customer Care Line
Customer Care Line
Bokomo Foods's reply18 Sept 2023, 12:16
Official
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: BO23-09-301 Kind Regards
Customer Care Line
Customer Care Line