TL
Tracey L
1 reviews | Active since Jan 2014
12 Oct 2023, 18:30
Poor handling of complaints
Good day. I am absolutely appalled at your after service / customer service or should I say the lack thereof. I have laid a complaint 16 August of a foreign object found in my rusks. I've received 3 calls of people coming to see me and almost 2 months later NOTHING. My mother lived on the Bokomo rusks but we have since switched to the Good morning brand. Your service is appalling!!!
Helpful (0)
Replies (1)0
Replies (1)
Bokomo Foods's replyOfficial
13 Oct 2023, 08:49Good day
Please accept our apologies, your complaint ref BO23-10-211 has been escalated to the relevant department. We will follow up on why you have not received any feedback yet.
Please accept our apologies, your complaint ref BO23-10-211 has been escalated to the relevant department. We will follow up on why you have not received any feedback yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Pioneer Foods Consumer Care.
Bokomo Foods's reply13 Oct 2023, 08:49
Official
Good day
Please accept our apologies, your complaint ref BO23-10-211 has been escalated to the relevant department. We will follow up on why you have not received any feedback yet.
Please accept our apologies, your complaint ref BO23-10-211 has been escalated to the relevant department. We will follow up on why you have not received any feedback yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Pioneer Foods Consumer Care.