TR
Tauheer R
1 reviews | Active since May 2019
19 Sept 2019, 08:13
Poor customer service
Below is the response i get everytime while following up with Bokomo/Weetbix regarding my old expired Weetbix i iget the same response below i was called and advised that i will get correspondence in 48-72 hours that was 5 weeks ago this is unacceptable from your side
Hi Tauheer
Please note we have escalated your query to consumer care and someone from the team will contact you.
Warm regards, The BOKOMO Team
Helpful (0)
Replies (4)0
Replies (4)
Bokomo Foods's replyOfficial
19 Sept 2019, 11:06Good day
Thank you for the additional feedback and once again please accept our apology for your unpleasant experience you encountered with the product.
Thank you for the additional feedback and once again please accept our apology for your unpleasant experience you encountered with the product.
All factories have extremely high standards in terms of food production.
We do appreciate the feedback and will escalate the matter accordingly as a matter of urgency.
Your reference as discussed with our consultant: BO19-09-362-LS
Kind Regards
Pioneer Foods Groceries Customer Care
Kind Regards
Pioneer Foods Groceries Customer Care
Bokomo Foods's reply19 Sept 2019, 11:06
Official
Good day
Thank you for the additional feedback and once again please accept our apology for your unpleasant experience you encountered with the product.
Thank you for the additional feedback and once again please accept our apology for your unpleasant experience you encountered with the product.
All factories have extremely high standards in terms of food production.
We do appreciate the feedback and will escalate the matter accordingly as a matter of urgency.
Your reference as discussed with our consultant: BO19-09-362-LS
Kind Regards
Pioneer Foods Groceries Customer Care
Kind Regards
Pioneer Foods Groceries Customer Care
TR
Tauheer R's updateReviewer Update
19 Sept 2019, 11:35I have been in contact with Liezel twice to explain what is being done and this was all i needed a follow up not a call whenever the need arised
TR
Tauheer R's update19 Sept 2019, 11:35
Reviewer Update
I have been in contact with Liezel twice to explain what is being done and this was all i needed a follow up not a call whenever the need arised
TR
Tauheer R's updateReviewer Update
22 Oct 2019, 15:41So after waiting almost 2 months i dont have correspondence as promised which means that geographically i am not entitled to it-a colleague of mine got correspondence and a goodie bag from Bokomo foods 7 days after he laid a complaint pathetic after sale service and customer service from Bokomo
Proudly South African my FOOT!!!!
Proudly South African my FOOT!!!!
TR
Tauheer R's update22 Oct 2019, 15:41
Reviewer Update
So after waiting almost 2 months i dont have correspondence as promised which means that geographically i am not entitled to it-a colleague of mine got correspondence and a goodie bag from Bokomo foods 7 days after he laid a complaint pathetic after sale service and customer service from Bokomo
Proudly South African my FOOT!!!!
Proudly South African my FOOT!!!!
Bokomo Foods's replyOfficial
25 Oct 2019, 15:25Good Day Mr T Van Rooyen
We at Pioneer Foods Groceries attempted to contact you regarding your correspondence enquiry without success. If you can, please contact us on *** and quote ref BO19-09-362.
Kind Regards
Pioneer Foods Groceries
*** - AT
Kind Regards
Pioneer Foods Groceries
*** - AT
Bokomo Foods's reply25 Oct 2019, 15:25
Official
Good Day Mr T Van Rooyen
We at Pioneer Foods Groceries attempted to contact you regarding your correspondence enquiry without success. If you can, please contact us on *** and quote ref BO19-09-362.
Kind Regards
Pioneer Foods Groceries
*** - AT
Kind Regards
Pioneer Foods Groceries
*** - AT