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yasini Y

1 reviews | Active since Nov 2010

09 Jan 2018, 13:17

Pioneer Foods - Non-conforming Weet-Bix

Consumer care

Please be informed that I purchased 2 x 1.35kg WEET-BIX from Pick n Pay Trade Mall Lenasia in November 2017. One of the boxes which was opened on the 08-01-2018 has most of the blocks smashed and not in its original form. Please provide the corrective action that will be taken regarding this nonconforming packaging of your product.

0
Replies (10)
Bokomo Foods
Bokomo Foods's reply11 Jan 2018, 14:48
Official

Good Day

We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.

We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint.

Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Pioneer Foods Groceries

*** - AT

yY
yasini Y's update12 Jan 2018, 10:58
Reviewer Update
********** 656
yY
yasini Y's update14 Jan 2018, 12:09
Reviewer Update
I am still waiting for closure relating to my complaint.
Bokomo Foods
Bokomo Foods's reply15 Jan 2018, 15:19
Official

Good Day Mr Y Ismail

We at Pioneer Foods Groceries Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.

However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: ***.

Kind Regards

Pioneer Foods Groceries

*** - AT

yY
yasini Y's update31 Jan 2018, 12:36
Reviewer Update
The service level at Pioneer Food customer care is appalling. It was mentioned that i would receive a voucher to replace the nonconforming Weet-Bix, however nothing has been received from the 09-01-2018 when the actual complaint was logged. I spoke to Shamima - Consumer care who mentioned that should the 14 working days expire they will courier the voucher to my residence. I did a further follow up on the 31-01-2018 and spoke to Philiswa and she mentioned that this has to be confirmed as it is not part of the company's procedure, she has not contacted me back. As you responded to my initial complaint via Hellopeter "One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint" please be informed that no phone call was received from the consumer care department. This is totally unacceptable service from a reputable company.
yY
yasini Y's update31 Jan 2018, 14:51
Reviewer Update
The service level at Pioneer Food customer care is appalling. It was mentioned that i would receive a voucher to replace the nonconforming Weet-Bix, however nothing has been received from the 09-01-2018 when the actual complaint was logged. I spoke to Shamima - Consumer care who mentioned that should the 14 working days expire they will courier the voucher to my residence. I did a further follow up on the 31-01-2018 and spoke to Philiswa and she mentioned that this has to be confirmed as it is not part of the company's procedure, she has not contacted me back. As you responded to my initial complaint via Hellopeter "One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint" please be informed that no phone call was received from the consumer care department. This is totally unacceptable service from a reputable company.
Bokomo Foods
Bokomo Foods's reply01 Feb 2018, 10:16
Official

Good Day Mr Y Ismail

Please accept our apologies, your complaint (***) has been escalated through to the relevant department.

We will do a follow up with regards to why you have not received any correspondence yet.

Kind Regards

Pioneer Foods Groceries

*** - AT

We would also like to thank you for bringing this matter to our attention.

Once again thank you.

yY
yasini Y's update01 Feb 2018, 12:03
Reviewer Update
I received a call this morning from Shamima - Pioneer Foods Employee, who mentioned that i will receive a call within 72 hours from the freight company to make arrangements to delivery the vouchers to my residence. This complaint has not been closed of as yet!
yY
yasini Y's update04 Feb 2018, 17:00
Reviewer Update
Please be informed that the commitment made by Shamima - Pioneer Foods Consumer care - that i will receive a call within 72 hours did not happen! You always seem to be apologising from my first Hellopeter complaint dated the 12-01-2018 however, you really do nothing about the complaint! Your employees are *********** in doing there jobs! I guess i will receive another sincere apology from you...
yY
yasini Y's update06 Feb 2018, 11:44
Reviewer Update
Please be informed that the commitment made by Shamima - Pioneer Foods Consumer care - that i will receive a call within 72 hours did not happen! You always seem to be apologising from my first Hellopeter complaint dated the 12-01-2018 however, you really do nothing about the complaint! Your employees are *********** in doing there jobs! I guess i will receive another sincere apology from you...