No response on complaint
I sent an email with pics complaining about a packet of Safari Nuts and Raisins on the 27/12/2017 and then followed up with 2 more emails on the 03/01/2018 and 15/01/2018 to date I have still received no feedback not even an acknowledgement of my complaint.
Good Day Ms SK Gordon
We at Safari Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Safari Customer Care
*** - AT
Good Day Ms SK Gordon
We at Safari Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Safari Customer Care
*** - AT