NO CUSTOMER SERVICE

I wrote a very nice letter to Bokomo telling them that their Maltabella porridge is nothing like the Maltabella we grew up eating as kids, 30 years or more ago - it's now virtually tasteless and has lost the distinct MALT flavour it used to have. It's now like eating soft brown mealie pap.

I specially bought the conventional pack as I thought it needed stove top cooking the old way, compared to the microwave option. I made it exactly as specified, but we didn't like it, was watery and tasteless. I tried it one more time using much more milk and added butter. It was slightly better.

I got back a fairly quick reply from Pioneer Foods saying a customer representative from Bokomo would call me and they wanted my cell number - I supp**** it but 3 months later I've still not heard from them. I actually don't mind, I've thrown away the Maltabella and won't buy it again.

What irks me is the smug statement printed on their boxes of cereal saying "We'd love to hear from you - please write or call our customer Care line".

Well, we customers would love to hear back from you, thanks!