No compensation for poor quality

We bought a 1.5kg box of Pronutro last year. The cereal did not mix properly and the consistency was gritty and tasted terrible.<br> <br> So we phoned the Customer Care who said they had received similar complaints and that there was a problem with some of the batches. They said they would send us vouchers as compensation.<br> Well we waited and waited and no vouchers. So we phoned customer care again to find out what was going on. Customer care said they would need to investigate and would get back to us.<br> So more time went by and still no vouchers arrived. Customer care also did not bother to contact us back. So again, we phoned Customer Care, only to be informed that according to their records, the vouchers were issued and had already been claimed and so they cannot issue any new ones.<br> <br> What an absolute cheek and pathetic service. If someone else claimed the vouchers, that is not our fault. We certainly didn't receive anything and now we have been left out of pocket. We feel cheated by Bokomo as we paid a lot of money for a product that was below standard.<br> <br> In our opinion, Bokomo is clearly shirking their responsibility and obviously don't value their customers.<br>