1 reviews | Active since Mar 2018
Moirs Instant Pudding not Mmmmmmm
On Saturday, 17 February 2018 (As per attached slip) I purchased two flavours of the Moir’s instant pudding Heritage range, One Milk tart flavour and one Blueberry Cheesecake flavour. So imagine my surprise when the Milk tart flavour turned out to be Blueberry Cheesecake flavour (as shown on attached photo). This really was not a nice surprise as we wanted to make a layered pudding for Sunday – and then could no longer do so. So we really could not go Mmmmmm Moir’s as our vision of a layered pudding was destroyed by some or other packing disaster at your factory. This exact complaint was emailed to them on 19 February 2018 to ********** with all the evidence and proof of payment and to date not even acknowledge my email.
Good Day Ms R Botha
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms R Botha
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms R Botha
We at Pioneer Foods Pioneer Groceries would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms R Botha
We at Pioneer Foods Pioneer Groceries would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms R Botha
We at Pioneer Foods Groceries attempted to contact you regarding your compliment without success.
If you can, please contact us on *** and quote ref ***.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms R Botha
We at Pioneer Foods Groceries attempted to contact you regarding your compliment without success.
If you can, please contact us on *** and quote ref ***.
Kind Regards
Pioneer Foods Groceries
*** - AT