NM
Noluvuyo M

1 reviews | Active since Nov 2015

10 Aug 2017, 07:04

Expired sour bites

<p>On the 07/08/2017 I bought Safari bites sour chews at Shoprite. Only to find out on the 09/08/2017 that they expired on the 31/07/2017. </p> <p>For your infomtion I had bought these for the whole month for lunch for my daughter, I had to throw the rest away so tell me now what must my child snack on? Must I pop out money again to go replace this? Its either you pay my money back or a voucher to replace these bites.</p> <p>Please see to it that this is sorted, should my child get sick due to this am gonna hold you accountable. Imagine these expires on the 31/07/2017 and on the 07/08/2017 this was still on the shelves what kind of service is that? What would have happens had my daughter check the expiry date???? Thus is nonsense man.</p>

0
Replies (6)
Bokomo Foods
Bokomo Foods's reply11 Aug 2017, 11:00
Official

Good Day Nolu

We at Safari Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Safari Customer Care

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NM
Noluvuyo M's update11 Aug 2017, 12:17
Reviewer Update

You can contact me on ********** 814.

Bokomo Foods
Bokomo Foods's reply14 Aug 2017, 11:11
Official

Good Day Nolu

Thank you for sending your contact number.

However, we cannot see it on out side.

Will you please send your contact number to *** and copy ***.

Kind Regards

Safari Customer Care

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Bokomo Foods
Bokomo Foods's reply15 Aug 2017, 19:50
Official

Good Day Nolu

Thank you for sending your contact number.

However, we cannot see it on out side.

Will you please send your contact number to *** and copy ***.

Kind Regards

Safari Customer Care

***

Bokomo Foods
Bokomo Foods's reply15 Aug 2017, 19:50
Official

Good Day Nolu

Thank you for sending your contact number.

However, we cannot see it on out side.

Will you please send your contact number to *** and copy ***.

Kind Regards

Safari Customer Care

***

Bokomo Foods
Bokomo Foods's reply17 Aug 2017, 19:34
Official

Good Day

We at Safari Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: ***.

Kind Regards

Safari Customer Care

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