1 reviews | Active since Dec 2015
Disgusting service recieved
<p>We opened up a box of Otee's which was full of weavels. I called Bokomo customer care on the 5th May. They gave me a reference number and said someone would call me back with in 7-14 working days. No one called me so I called them back on the 26th May. They asked if I had recieved a letter in the post and I said no. They insisted I wait for this letter before anything could be done. No letter was recieved. I then called them again on the 6th June to speak to a manager and I was told that Natalie would call me back that day. To date I have had no one call me. I find this totally unproffesional from such a large consumer company. Back in the day they would collect the product and deliver a hamper as a gesture of goodwill to you within a week with no hassle. What has happened to customer service in this company? I await a response</p>
Good Day
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries Customer Care Line
***
Good Day
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries Customer Care Line
***