Disgusting Product and Even Worse Customer Service

Bought a Strawberry Pronutro from Amazon on the 30th of May, it had a horrible smell and taste. Reported it immediately, sent all the photos requested, and was told the matter was escalated and I'd hear back within 48–72 hours. Guess what? Nothing. Then I contacted Bokomo customer care and got absolutely nowhere. The amount of back-and-forth, repeated requests for photos, and lack of follow-up is ridiculous. Nobody seems interested in collecting the product or actually helping. Customer service from both sides has been shocking. If this is how consumer complaints are handled, then somebody seriously needs to wake up. What a complete waste of time.