Bokomo Pronutro with a varnish smell

Item: Bokomo Foods
Rating: 1
Author: Andrew P

I have been buying your products abroad and definitely know you cannot do much about this ,but i am curious about what has gone wrong with your product? My family have been LIFELONG fans of Pronutro Original and Banana flavours. In 2015/2016 I noticed an extremely powerful varnish or chemical smell coming from the cereal and remember it clearly as I was so surprised. Returned it and got the same batch. Threw that away as I was not going to go back again.

Forward to October 2022 and bought a box abroad. Open up and I find the exact same chemical/varnish smell from several times years ago.

My question is....what is causing this ? Do you know that it's mostly children that eat this product ? Do you care if you kill someone ?

I have been loyal to you guys,always buying your products overseas even when it is vastly more expensive and difficult to find. If you put my children's lives at risk ,I cannot support you any longer.

Helpful (0)

Replies (1)

Bokomo Foods's replyOfficial

18 Oct 2022, 17:08

Good day Mr Andrew Pelser

We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. We also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: Ref BO22-10-318

Kind Regards
Pioneer Foods Customer Care Line.
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Bokomo Foods's reply18 Oct 2022, 17:08

Official

Your reference as discussed with our consultant: Ref BO22-10-318

Kind Regards
Pioneer Foods Customer Care Line.
***