Bokomo pathetic customer service

I contacted bokomo foods CT on the 9th of November 2022 because I found weavels in an unopened 900g pack which only expires at the end of January 2023. I followed the instructions given from the customer service agent and today is the 21 of November 2022.. It has been nearly 2 weeks and since then no feedback yet I have been chatting to someone on a wats app number given. They just read the messages and ignore. I have made numerous calls without satisfaction. They are absolutely pathetic and I will never be supporting this brand again even if it is one of my staples for my kids. I will put this on all social media platforms as well to inform the public in the event of them having a problem with bokomo products.