QD
Queen D

1 reviews | Active since Jul 2011

22 Mar 2017, 15:46

BEETLES FOUND IN A WEETBIX BOX

<p>I CANT EVEN BEGIN TO EXPRESS HOW DISSAPPOINTING & ANNOYING IT IS , TO GO TO THE STORE AND BUY YOUR GROCERIES ONLY WHEN YOU READY TO PREPARE YOUR BREAKFAST . OPENED A NEW ( BOKOMO) WEETBIX BOX AND FOULD BETTLES IN IT , YET THE BOX EXPIRY DATE IS 16 SEP 17 !</p> <p> </p> <p>TIME , MONEY , CRAVINGS / APPETITE WASTED AND YET CANT GET AHOLD OF THE CONTACT NUMBER PROVIDED ON THEIR PACKAGING ...............................</p>

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Replies (5)
Bokomo Foods
Bokomo Foods's reply24 Mar 2017, 11:16
Official

Good Day

We at Pioneer Foods Groceries Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Pioneer Foods Groceries

***

Bokomo Foods
Bokomo Foods's reply25 Mar 2017, 13:28
Official

Good Day

We at Pioneer Foods Groceries Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Pioneer Foods Groceries

***

QD
Queen D's update27 Mar 2017, 12:57
Reviewer Update

And so it seems I have been taken for a ride .......!

As I still await feedback , however I see ya’ll give same response as (per last email below from your representative) requesting contacts and nothing happens after that . Customer’s loss I guess on choosing to purchase your brand !

My contacts are ********** 944

Bokomo Foods
Bokomo Foods's reply27 Mar 2017, 13:07
Official

Good Day

Once again thank you for submitting your contact number.

However, we can only see the last 3 digits and cannot see the rest.

Kindly forward your contact number to ***

Kind Regards

Pioneer Foods Groceries

***

Bokomo Foods
Bokomo Foods's reply28 Mar 2017, 12:18
Official

Good Day Ms Q Dlamini

We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: *** .

Kind Regards

Pioneer Foods Groceries

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