1 reviews | Active since Sept 2016
A living worm inside the Sarafi Peanuts & Raisin pack
<p>I had a fright of my life after a small brown worm crawled out of the 150g Safari-lightly salted peanut and raisins pack, on Sunday 23.04.2017, which I brought from Shoprite in Palm Springs Mall-Stretford. At the time, we had consumed half of the pack already when I happened to empty the rest of the remaining peanuts on the dining table when my 3 year old spotted a moving thing from those peanuts and when we looked closer, we realised it was a worm, Immediatley I took pictures and a video, and posted to the e-mail found at the back of the pack. Bokomo sent me a response on Tuesday the 25.04.2017 requesting for my contact details to be contacted by their consultant, which didn't transpire since. Shocked customer.</p>
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Safari Customer Care
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Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Safari Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Safari Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Safari Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Safari Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Safari Customer Care
***
Good Day
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Safari Customer Care
***
Good Day
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Safari Customer Care
***
Good Day Ms S Mkhombo
We at Safari Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Safari Customer Care
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Good Day Ms S Mkhombo
We at Safari Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Safari Customer Care
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Thank you Bokomo for attending to my complaint. Thank you for the letter of apology as well as the R 100 gift voucher.
Thank you Bokomo for attending to my complaint. Thank you for the letter of apology as well as the R 100 gift voucher.
Good Day Ms S Mkhombo
Thank you for taking the time to inform us of your unfortunate experience.
It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Kind Regards
Safari Customer Care
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Good Day Ms S Mkhombo
Thank you for taking the time to inform us of your unfortunate experience.
It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Kind Regards
Safari Customer Care
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