Very ****ed off with this people

So it's me again with this Bogart online s#%© it's been over a month now still struggling for Bogart's people to come collect the sneaker ..I got InTouch with some person on the whatsapp they sent me the order number and invoice number so then went back to the store still no money no exchange nothing so they said online poeple must sort it out n still nothing ...this is now pure Bull*"#: and frustration all I want is my money back n blv me il will never ever order online at Bogart Man again I want my money Back asap