Useless customer care from bogart

I always buy all my son's clothing from a bogart store in kzn or online. Needless to say he loves the brand. He still buys to date. Last year a bought a jacket for R5500+, after 1 wash the writing came offthe label, contacted bogat online in aug2022, took the jacket to pmb store, it was repaired with an iron on label which was already peeling. The original label was stitched . Took it back in sept 2022 . And on the 7th of feb 2023, 5 months later it was still at the store, previous 2 managers did nothing nor did they relay complaint to the 3rd new manager. Contacted customer care via numerous emails... no response, complained to just about everyone i could get a hold off and all i was told that the higher ups are handling it or jacket is now discontinued. Nothing solid yet. The higher ups cant come up with a solution. I even said i would take store credit but the area manager is still discussing with higher ups.

The current store manager has been trying, but its been unfruitful. I dont blame him as he is following protocol. Useless customer care service from bogart. They need to employ people who can actually deal with customer complaints and have the authority to make decisions. Bogart will lose many customers because of their aftersales service.