****ty service

So I always place orders online especially at Bogart this time around the service was peutrit to say the least I placed an order Fr a sneaker it arrived wrong colour fine I requested a return they collected then this lady said I couldn't get my money back fine I checked Fr a other sneaker so I found 1 the sneaker came its small the sneakers r small make size 12 so now I went to the Bogart Man store at Maponya Mall ...now it's long stories of I need some other form first tell me in the name of Jesus where do I get this form ..cz I placed the order online and the order number and all the info is on the page that came with the sneaker so tell me wat the hell else does this poeple want...I just want my damn money back I will never order from them again the WhatsApp number I wait two days for a reply I mean now really the sneaker was R3300 and all I want is my money back ASAP ...my name is Sharmy my cell number is *** call me if need be cz I'm ****ed off