STORE NAME SHOULD BE "BOGUS"

I bought a sneaker end of October 2019 for my husband on his birthday month. For a price tag of R3200, to say it has fallen short of our quality expectations would be an understatement. By end of December 2019 the white dye had come off, not from scratching but from wiping it with a damp cloth, since its white. This month I noticed hubby wasn't wearing it anymore, I then visited the store where we bought it at Baywest Mall to check if they could take it back for an exchange. I expected they would send it for analysis in order to reach a favourable verdict as they could see that the surface was still very smooth with no scratches which would prove its a dye issue or poor quality and not due to bad handling by the client. The assistant by the name of Lifa took in the shoe and said he'd call us back with a verdict, 3 days later he called to say he sent pics to a senior manager who based his judgement on a pic, and advised it can't be exchanged as it was not a quality issue but bad handling by the client, which is utter *******. The shoe was the 3rd item I had bought my husband from the store on his birthday month, needless to say they've lost another client.