Poor customer service

I’m really disappointed by bogart man team ,I’m a client there like any but I recently had a burglary at my house and stole most of the things including items from them now 3 days ago I called them to reprint the proof of purchase for my insurance and l even went to the store for some others that I didn’t buy online but still nothing and when I do a follow up they don’t respond to my calls anymore.may other stores managed to reprint but as for them nothing,,,,,im disappointed and shocked