Factory Fault

On the 7th of Sept 2017 l bought my fiance a long sleeve Golfer at Bogart Rustenburg Waterfall Mall. He wore it only on the 8th of September 2017 when we were flying to capetown.

Today on the 28th Oct 2017 not even 2 months my fiance wanted to wear it as it was cold thats when we realisedvit has a factory fault. We returned it to the shop immediately with the slip. The branch manager was not willing to help us, he told us that according to his eyes the shirt is worn more than twice, we are just lying.

He took the shirt and told us that he wont do anything its their policy at Bogart Man.

Since the opening of this branch we have been supporting this branch as we used to buy at Bogart Man in Sandton.

The stinking attitude of that branch manager and his bad attitude made me hate Bogart Man instantly.

We have never experience this kind of attitude and service at the other Bogart Man branches, we stay in Rustenburg and we were so happy that we dont have to travel to Joburg anymore since we have a branch here.

But now we are treated like *******, ***** by our trusted shop.

Kindly take Bogart Man Rustenburg Branch to a refresher customet service training urgently before you loose customers.

Now l would like to know what is the branch manager going to do with the shirt we paid for? Is he going to sell it again? We still have our slip with us.

How do you take back the shirt the customer paid for and tell them to get out of your shop?