RV
Riaan V
1 reviews | Active since Nov 2015
29 May 2025, 16:51
Worst service provider stay away
The slowest courier service. No customer support. No contact details. I have track my order and it's been at a warehouse in my town for two days not being delivered. Emails after emails no response. Calls after calls no help. Stay away from this courier service. I. Also cancelling my order with Bob go customer.
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Replies (1)
Bob Go powered by Bob Group's replyOfficial
30 May 2025, 08:37Hi Riaan,
Thank you so much for taking the time to chat with us this morning and helping us understand the situation better.
I truly understand how frustrating delays can be, and I really appreciate you giving us the chance to assist. As we discussed, we always encourage our merchants and clients to reach out to Bob Go directly for any delivery concerns, rather than contacting the couriers, as this allows us to act quickly, keep things transparent, and make sure everything is handled as smoothly as possible.
It looks like the reason you didn’t receive a response from us sooner was that we weren’t made aware of the issue, but now that we’re on it, our team is moving swiftly to resolve it and will be in touch shortly with an update on your delivery.
Thanks again for your patience and understanding.
Thank you so much for taking the time to chat with us this morning and helping us understand the situation better.
I truly understand how frustrating delays can be, and I really appreciate you giving us the chance to assist. As we discussed, we always encourage our merchants and clients to reach out to Bob Go directly for any delivery concerns, rather than contacting the couriers, as this allows us to act quickly, keep things transparent, and make sure everything is handled as smoothly as possible.
It looks like the reason you didn’t receive a response from us sooner was that we weren’t made aware of the issue, but now that we’re on it, our team is moving swiftly to resolve it and will be in touch shortly with an update on your delivery.
Thanks again for your patience and understanding.
Bob Go powered by Bob Group's reply30 May 2025, 08:37
Official
Hi Riaan,
Thank you so much for taking the time to chat with us this morning and helping us understand the situation better.
I truly understand how frustrating delays can be, and I really appreciate you giving us the chance to assist. As we discussed, we always encourage our merchants and clients to reach out to Bob Go directly for any delivery concerns, rather than contacting the couriers, as this allows us to act quickly, keep things transparent, and make sure everything is handled as smoothly as possible.
It looks like the reason you didn’t receive a response from us sooner was that we weren’t made aware of the issue, but now that we’re on it, our team is moving swiftly to resolve it and will be in touch shortly with an update on your delivery.
Thanks again for your patience and understanding.
Thank you so much for taking the time to chat with us this morning and helping us understand the situation better.
I truly understand how frustrating delays can be, and I really appreciate you giving us the chance to assist. As we discussed, we always encourage our merchants and clients to reach out to Bob Go directly for any delivery concerns, rather than contacting the couriers, as this allows us to act quickly, keep things transparent, and make sure everything is handled as smoothly as possible.
It looks like the reason you didn’t receive a response from us sooner was that we weren’t made aware of the issue, but now that we’re on it, our team is moving swiftly to resolve it and will be in touch shortly with an update on your delivery.
Thanks again for your patience and understanding.