DS
Dupreez S
1 reviews | Active since Sept 2024
05 Dec 2024, 16:40
Worst Courier Company - STAY AWAY
Ordered a cable and a power supply on Monday 02/12. Supplier shipped Monday afternoon. Delivery was suppose to be Tuesday 03/12. Sent a mail to support, no answer. Phoned call centre, the 1st lady was trying to multitask and could not assist. 2nd lady said that all the drivers are out today and she does not know when it will be delivered.. If you are a supplier rather look at an alternate courier company, stay away from BOBGO, your customers will be frustrated.
It is now the 5th of December and still no package. Did receive a mail to say its out for delivery but once again nothing....
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Replies (2)DS
Dupreez S's updateReviewer Update
06 Dec 2024, 08:19It is now Friday the 6th and still no delivery
DS
Dupreez S's update06 Dec 2024, 08:19
Reviewer Update
It is now Friday the 6th and still no delivery
Bob Go powered by Bob Group's replyOfficial
10 Dec 2024, 10:36Hi Dupreez,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving your parcel.
The delay was due to courier backlogs caused by the busy season, which affected delivery timelines. We understand how this has impacted your experience and are actively working with our courier partners to minimize such delays during peak periods.
We’re pleased to confirm that the parcel has now been delivered. Thank you for bringing this to our attention, and we appreciate your understanding as we strive to improve our service.
Should you have any further concerns, please don’t hesitate to reach out.
Bob Go Team
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving your parcel.
The delay was due to courier backlogs caused by the busy season, which affected delivery timelines. We understand how this has impacted your experience and are actively working with our courier partners to minimize such delays during peak periods.
We’re pleased to confirm that the parcel has now been delivered. Thank you for bringing this to our attention, and we appreciate your understanding as we strive to improve our service.
Should you have any further concerns, please don’t hesitate to reach out.
Bob Go Team
Bob Go powered by Bob Group's reply10 Dec 2024, 10:36
Official
Hi Dupreez,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving your parcel.
The delay was due to courier backlogs caused by the busy season, which affected delivery timelines. We understand how this has impacted your experience and are actively working with our courier partners to minimize such delays during peak periods.
We’re pleased to confirm that the parcel has now been delivered. Thank you for bringing this to our attention, and we appreciate your understanding as we strive to improve our service.
Should you have any further concerns, please don’t hesitate to reach out.
Bob Go Team
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving your parcel.
The delay was due to courier backlogs caused by the busy season, which affected delivery timelines. We understand how this has impacted your experience and are actively working with our courier partners to minimize such delays during peak periods.
We’re pleased to confirm that the parcel has now been delivered. Thank you for bringing this to our attention, and we appreciate your understanding as we strive to improve our service.
Should you have any further concerns, please don’t hesitate to reach out.
Bob Go Team