1 reviews | Active since Jul 2022
Worst courier broker out there.
A complete nightmare. This courier company is as ***** as they come, either that or they don't know what they're doing. Anyway, outside of venting my frustration, you guys lost my package and nobody wants to take accountability because you guys have 1: no knowledge or control of and over the businesses you're working with and, 2: can't hold your partners/service providers to account for the last mile providers they work with. My package was firstly collected 3 days late after i had complained, worst part is it was collected by a company called KasiD whom you guys have no knowledge of, I had to do the digging and found out that they're the last mile delivery for CourierIT and RTT, but they claimed they had not worked with them for over 6 months, now my package is missing and Bob Go has closed my tickets and asked me to get my own package back from KasiD. My question is how safe is your data and packages with a company that has no control over where your information goes and who they instruct to collect and deliver your package. Between logging the collection with Bob Go, Pargo was involved, CourierIT and RTT were involved and KasiD was involved. Now I cannot gte help from either or information on where my package is, it's been 3 weeks now since my package was collected and all i have is the Waybill number which is as useless as my business to these guys. If you're lucky enough to read these reviews before using these guys, look as far away from them as possible.
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience caused by the issues surrounding your shipment.
Regarding the missing package, as discussed, we wanted to assure you that we are committed to assisting with resolving this matter. As per the policy of our courier partners, the claims process required specific documentation to escalate and process any claims.
We have been in communication requesting the necessary documents to move forward with the claim, but we have not received a response.
We understand your concerns about accountability. To clarify:
- The involvement of multiple service providers in a single shipment can indeed complicate matters, but it is a reflection of the logistical networks required to ensure nationwide delivery coverage.
- Each partner operates under strict agreements with Bob Go to adhere to privacy and service standards, and we work diligently to hold them accountable when issues arise.
Your feedback has highlighted areas for improvement in communication and resolution processes, and we are addressing these internally to ensure a smoother experience in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience during the investigation.
Bob Go Team.
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience caused by the issues surrounding your shipment.
Regarding the missing package, as discussed, we wanted to assure you that we are committed to assisting with resolving this matter. As per the policy of our courier partners, the claims process required specific documentation to escalate and process any claims.
We have been in communication requesting the necessary documents to move forward with the claim, but we have not received a response.
We understand your concerns about accountability. To clarify:
- The involvement of multiple service providers in a single shipment can indeed complicate matters, but it is a reflection of the logistical networks required to ensure nationwide delivery coverage.
- Each partner operates under strict agreements with Bob Go to adhere to privacy and service standards, and we work diligently to hold them accountable when issues arise.
Your feedback has highlighted areas for improvement in communication and resolution processes, and we are addressing these internally to ensure a smoother experience in the future.
Once again, we apologize for the inconvenience caused and appreciate your patience during the investigation.
Bob Go Team.