JT
Joseph T
1 reviews | Active since Apr 2019
16 Apr 2024, 09:15
WANT TO USE Bob go -- JUST STAY AWAY
as a first time user on Bob go i get quoted R86 from Skynet for a delivery, i accept the quote , (a standard sleeve ,weighing 100 grams ) i get a week later a reversal of the original quote and get charged R42 extra . no explanation , no advice from Bob go. i ask Bob go to review and their service is non existent. I do not reccomend anyone using bOB GO,
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Bob Go powered by Bob Group's replyOfficial
31 May 2024, 13:00Hi Josheph,
Thank you for reaching out to us regarding the recent pricing discrepancy you experienced with Bob Go. We sincerely apologise for any confusion or inconvenience this may have caused.
Upon reviewing this shipment, it appears that the difference in pricing was due to an unexpected change in delivery location. The initial quote was based on a delivery to a main center, but the parcel was ultimately delivered to a regional area, which incurred additional charges from the courier company.
We understand your frustration and acknowledge that this situation was not ideal. Our aim is always to provide accurate and transparent pricing to our valued customers, and we regret any confusion that may have arisen in this instance.
Bob Go Team
Bob Go Team
Bob Go powered by Bob Group's reply31 May 2024, 13:00
Official
Hi Josheph,
Thank you for reaching out to us regarding the recent pricing discrepancy you experienced with Bob Go. We sincerely apologise for any confusion or inconvenience this may have caused.
Upon reviewing this shipment, it appears that the difference in pricing was due to an unexpected change in delivery location. The initial quote was based on a delivery to a main center, but the parcel was ultimately delivered to a regional area, which incurred additional charges from the courier company.
We understand your frustration and acknowledge that this situation was not ideal. Our aim is always to provide accurate and transparent pricing to our valued customers, and we regret any confusion that may have arisen in this instance.
Bob Go Team
Bob Go Team