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Bertus
1 reviews | Active since Oct 2024
06 Dec 2024, 14:27
USE THEM IF YOU DONT MIND WAITING A WEEK+ FOR YOUR STUFF
My order has been stuck on "In Transit for 4 days"
ETA was supposed to be on 2 Dec 4 days ago. No update from their side what so ever.
Don't even bother calling support as: 1 - They don't answer 2 - They answer but call just drops.
"Oh wait, send them a mail" hahaha don't bother either. Apparently they will answer you within 24 hours, guess what, that's not true.
All I got was a generic response of my query being escalated blah blah blah. No responses after that.
When will I get my Parcel?
Super dissatisfied!
Helpful (0)
Replies (2)0
Replies (2)
Bob Go powered by Bob Group's replyOfficial
10 Dec 2024, 17:23Hi Bertus,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
We’ve followed up on your parcel, and we’re happy to inform you that it is currently in transit. We understand the frustration caused by the delay, and we are monitoring it closely to ensure it reaches you as soon as possible.
The high volume of shipments during this peak season has unfortunately impacted courier timelines, but we’re working closely with the courier partner to prevent further delays and improve communication moving forward.
We appreciate your patience and understanding.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Bob Go Team
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
We’ve followed up on your parcel, and we’re happy to inform you that it is currently in transit. We understand the frustration caused by the delay, and we are monitoring it closely to ensure it reaches you as soon as possible.
The high volume of shipments during this peak season has unfortunately impacted courier timelines, but we’re working closely with the courier partner to prevent further delays and improve communication moving forward.
We appreciate your patience and understanding.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Bob Go Team
Bob Go powered by Bob Group's reply10 Dec 2024, 17:23
Official
Hi Bertus,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
We’ve followed up on your parcel, and we’re happy to inform you that it is currently in transit. We understand the frustration caused by the delay, and we are monitoring it closely to ensure it reaches you as soon as possible.
The high volume of shipments during this peak season has unfortunately impacted courier timelines, but we’re working closely with the courier partner to prevent further delays and improve communication moving forward.
We appreciate your patience and understanding.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Bob Go Team
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
We’ve followed up on your parcel, and we’re happy to inform you that it is currently in transit. We understand the frustration caused by the delay, and we are monitoring it closely to ensure it reaches you as soon as possible.
The high volume of shipments during this peak season has unfortunately impacted courier timelines, but we’re working closely with the courier partner to prevent further delays and improve communication moving forward.
We appreciate your patience and understanding.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Bob Go Team
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Bertus's updateReviewer Update
10 Dec 2024, 22:27Its been "in transit" for over a week now last update in transit 02 Dec 19:27 nothing has changes so the part where you stated its in transit is nothing new!!!
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Bertus's update10 Dec 2024, 22:27
Reviewer Update
Its been "in transit" for over a week now last update in transit 02 Dec 19:27 nothing has changes so the part where you stated its in transit is nothing new!!!