CH
Catherine H
1 reviews | Active since Jul 2011
07 Mar 2023, 10:27
Unprofessional, poor customer service skills
I've just been berated by customer service for giving them a bad rating. I think? The admonishment was addressed to DNAlysis, their client, but landed in my inbox. That's all anybody who considers using this company for their online store needs to know.
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Bob Go powered by Bob Group's replyOfficial
08 Mar 2023, 14:13Hi Catherine.
Thank you for bringing this to our attention.
We are very sorry that you had a negative experience with our Client Services team.
Our Operations Manager is aware of the situation and we are trying to reach out to you to discuss the matter in detail. Please respond to the email we sent you and let us know the most convenient time for you to continue our discussion.
We will continue to strive to improve the quality of service we provide.
Thank you for bringing this to our attention.
We are very sorry that you had a negative experience with our Client Services team.
Our Operations Manager is aware of the situation and we are trying to reach out to you to discuss the matter in detail. Please respond to the email we sent you and let us know the most convenient time for you to continue our discussion.
We will continue to strive to improve the quality of service we provide.
Bob Go powered by Bob Group's reply08 Mar 2023, 14:13
Official
Hi Catherine.
Thank you for bringing this to our attention.
We are very sorry that you had a negative experience with our Client Services team.
Our Operations Manager is aware of the situation and we are trying to reach out to you to discuss the matter in detail. Please respond to the email we sent you and let us know the most convenient time for you to continue our discussion.
We will continue to strive to improve the quality of service we provide.
Thank you for bringing this to our attention.
We are very sorry that you had a negative experience with our Client Services team.
Our Operations Manager is aware of the situation and we are trying to reach out to you to discuss the matter in detail. Please respond to the email we sent you and let us know the most convenient time for you to continue our discussion.
We will continue to strive to improve the quality of service we provide.