YJ
Yusuf J
1 reviews | Active since Sept 2009
31 Aug 2026, 10:29
Unable to signup
Quite frustrated! I was told that I am not able to signup as a customer to Bobgo, because my number is attached to a previous company account, where I worked in the logistics department. My (ex)company's Bobgo account is now closed, and for some reason they cannot remove my contact detail from that account! This is one of the most bizarre signup experiences I have ever experienced.
Helpful (0)
Replies (3)0
Replies (3)
Bob Go powered by Bob Group's replyOfficial
31 Aug 2026, 10:43Hi Yusuf,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by your sign-up experience. We understand how frustrating it must be to encounter an issue with your contact details being linked to a previous account.
We have escalated this matter to our support team, who will be in contact with you to assist further.
Kind regards,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by your sign-up experience. We understand how frustrating it must be to encounter an issue with your contact details being linked to a previous account.
We have escalated this matter to our support team, who will be in contact with you to assist further.
Kind regards,
Bob Go powered by Bob Group's reply31 Aug 2026, 10:43
Official
Hi Yusuf,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by your sign-up experience. We understand how frustrating it must be to encounter an issue with your contact details being linked to a previous account.
We have escalated this matter to our support team, who will be in contact with you to assist further.
Kind regards,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by your sign-up experience. We understand how frustrating it must be to encounter an issue with your contact details being linked to a previous account.
We have escalated this matter to our support team, who will be in contact with you to assist further.
Kind regards,
YJ
Yusuf J's updateReviewer Update
02 Sept 2026, 11:003 days later.... no contact
YJ
Yusuf J's update02 Sept 2026, 11:00
Reviewer Update
3 days later.... no contact
Bob Go powered by Bob Group's replyOfficial
02 Sept 2026, 11:42Hi Yusuf,
We understand your frustration. Please note that the matter is currently under investigation by our support team, who will be in contact with you directly with an update.
Thank you for your patience.
We understand your frustration. Please note that the matter is currently under investigation by our support team, who will be in contact with you directly with an update.
Thank you for your patience.
Bob Go powered by Bob Group's reply02 Sept 2026, 11:42
Official
Hi Yusuf,
We understand your frustration. Please note that the matter is currently under investigation by our support team, who will be in contact with you directly with an update.
Thank you for your patience.
We understand your frustration. Please note that the matter is currently under investigation by our support team, who will be in contact with you directly with an update.
Thank you for your patience.