1 reviews | Active since Jan 2018
TERRIBLE SERVICE STAFF NEEDS MORE TRAINING ON HOW TO HANDLE SITUATIONS....
The service quality of Bob Go has completely fallen off the wagon over the past few months. What used to be a useful platform has turned into an absolute masterclass in avoiding accountability and responsibility.
No sense of urgency with regards to getting a problem solved and not sure what the "Delivery Partner Coordinator's" job really is. They can take up to a week to response to an unresolved issues. When you call in even worse.. Our company has been getting a lot of disappointing emails from our clients due to non collections or non delivery as specified on their portal.
And clearly with all these typed of review they not bothered at all.
But always remember no one operates as an island, if you want to get ahead in life we all need people.
I would never recommend any business to your this service.
Thank you for sharing your feedback, and we sincerely apologise for the experience you’ve had with our service and support. We understand your frustration, particularly around the delays in resolving issues and the impact this has had on your business and customers. Please rest assured that the matter has been escalated to our support team urgently for investigation. We take your concerns seriously, and this is not the level of service we strive to provide.
Kind regards,
Thank you for sharing your feedback, and we sincerely apologise for the experience you’ve had with our service and support. We understand your frustration, particularly around the delays in resolving issues and the impact this has had on your business and customers. Please rest assured that the matter has been escalated to our support team urgently for investigation. We take your concerns seriously, and this is not the level of service we strive to provide.
Kind regards,