RP
Retang P

1 reviews | Active since Jan 2020

05 Dec 2024, 17:22

Terrible service

My parcel was supposed to be delivered together with additional stock sent under waybill UAR7DTHG to Food *****s Market Waybill UARD6KSR & UAR7DTHG were supposed to be sent together under a new purchase order. We gave you these instructions but you people don’t follow instructions. That is why the store didn’t accept delivery. You gave them the wrong purchase order !!!!! You initially failed dismally to deliver the first order then the retailer cancelled and requested a bigger order forcing us to send you more stock under Next Day Delivery. But guess what, it didn’t arrive the next day!!!

Your service is terrible and it’s been a nightmare to work with you. I’ve requested countless times for the delivery times and instructions to be honoured but there’s absolutely no regard for this from your side.

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Replies (1)
Bob Go powered by Bob Group
Bob Go powered by Bob Group's reply11 Dec 2024, 11:00
Official
Good Day Retang,

Thank you for your feedback. We sincerely apologize for the inconvenience this situation has caused.

We have followed up with the courier to ensure that the parcels are delivered promptly and in accordance with the necessary instructions. Please rest assured that we are actively working to resolve this and ensure a smooth delivery process for your shipments.

We value your feedback and remain committed to improving your experience. 

Should you have any further concerns or require additional updates, please feel free to reach out to us directly.

Bob Go Team