LB
Laura B
1 reviews | Active since Oct 2023
11 Dec 2024, 10:10
Terrible Service
Terrible service from this company. My waybill number is UASNXCDCC and the updates are poor. My parcel has been out on delivery to a company that operates 24hrs, and the reason they give me for no delivery is that the company is closed. The courier is lazy and doesn't try to deliver. I've used other companies to deliver to the same delivery address and I never have complaints as they go the extra mile. It's my first time and last time using this company.
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Bob Go powered by Bob Group's replyOfficial
13 Dec 2024, 09:35Good Day,
Thank you for your feedback. We deeply regret the experience you had with this delivery and sincerely apologize for the inconvenience caused.
We have been in communication regarding your shipment, and I’m pleased to confirm that the parcel has now been successfully delivered. That said, your concerns about the updates and the delivery experience have been noted. We hold our courier partners to high standards and will escalate this matter to ensure they address the issue and improve their service.
We value your feedback as it helps us identify areas for improvement.
Should you require any further assistance or have additional concerns, please don’t hesitate to reach out.
Bob Go Team
Thank you for your feedback. We deeply regret the experience you had with this delivery and sincerely apologize for the inconvenience caused.
We have been in communication regarding your shipment, and I’m pleased to confirm that the parcel has now been successfully delivered. That said, your concerns about the updates and the delivery experience have been noted. We hold our courier partners to high standards and will escalate this matter to ensure they address the issue and improve their service.
We value your feedback as it helps us identify areas for improvement.
Should you require any further assistance or have additional concerns, please don’t hesitate to reach out.
Bob Go Team
Bob Go powered by Bob Group's reply13 Dec 2024, 09:35
Official
Good Day,
Thank you for your feedback. We deeply regret the experience you had with this delivery and sincerely apologize for the inconvenience caused.
We have been in communication regarding your shipment, and I’m pleased to confirm that the parcel has now been successfully delivered. That said, your concerns about the updates and the delivery experience have been noted. We hold our courier partners to high standards and will escalate this matter to ensure they address the issue and improve their service.
We value your feedback as it helps us identify areas for improvement.
Should you require any further assistance or have additional concerns, please don’t hesitate to reach out.
Bob Go Team
Thank you for your feedback. We deeply regret the experience you had with this delivery and sincerely apologize for the inconvenience caused.
We have been in communication regarding your shipment, and I’m pleased to confirm that the parcel has now been successfully delivered. That said, your concerns about the updates and the delivery experience have been noted. We hold our courier partners to high standards and will escalate this matter to ensure they address the issue and improve their service.
We value your feedback as it helps us identify areas for improvement.
Should you require any further assistance or have additional concerns, please don’t hesitate to reach out.
Bob Go Team