1 reviews | Active since Oct 2022
TERRIBLE SERVICE
⭐ Google Review / HelloPeter Complaint ⭐
We lodged a claim for a damaged package on 1 September, and after weeks of chasing, all we get is the same copy-paste excuses and “processes.”
Now, after dragging their feet for almost a month, we are told the Billing Team will process the claim — but conveniently, the “turnaround time” is 12–18 weeks IF approved. That’s nearly 4 months to refund a customer for a courier’s mistake!
This is beyond unacceptable. It’s not just inefficiency — it feels like a deliberate attempt to frustrate customers until they give up on their claims. We run a business and cannot afford to wait a quarter of a year to recover money for goods destroyed in their care.
Take note:
No urgency.
No accountability.
No proper communication.
No respect for customers’ time or businesses.
If this is how they treat damage claims, be warned — your packages and money are not safe.
We will not recommend this courier to anyone serious about reliable shipping or fair customer service.
Our team’s role is to help manage and escalate claims with the couriers on your behalf, and we will continue to follow up to ensure your case is processed as quickly as possible. I’ve asked our support team to re-check the status of your claim and to update you directly with clear next steps.
We appreciate your feedback, and we’ll keep pushing for faster resolution times with courier partners, your experience highlights exactly why this remains a focus area for us.
If you’d like me to look into your claim personally, please reach out to *** with your reference number so we can assist further.
The Bob Go Team
Our team’s role is to help manage and escalate claims with the couriers on your behalf, and we will continue to follow up to ensure your case is processed as quickly as possible. I’ve asked our support team to re-check the status of your claim and to update you directly with clear next steps.
We appreciate your feedback, and we’ll keep pushing for faster resolution times with courier partners, your experience highlights exactly why this remains a focus area for us.
If you’d like me to look into your claim personally, please reach out to *** with your reference number so we can assist further.
The Bob Go Team