NA
Nadya A
1 reviews | Active since Jul 2024
15 Apr 2026, 17:49
Shockingly bad courier service
Repeated failed Pargo collections through Bob Shop/Bob Go have caused unacceptable delays across multiple orders in April 2026. Despite repeated follow-up, the issue was not handled with anything close to the urgency or accountability it required. In one case, we were forced to pay for an overnight Courier Guy shipment ourselves just to make sure a customer received her parcel in time for her wedding. This service has been deeply unreliable, highly frustrating, and extremely damaging to customer trust. Based on our experience, the courier handling and support have been shockingly poor.
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Bob Go powered by Bob Group's replyOfficial
16 Apr 2026, 16:19Hi Nadya,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience and the impact these failed Pargo collections have had on your operations, especially in such a time-sensitive situation. We fully understand how frustrating this must have been, and we acknowledge the importance of reliable service when it comes to your customers.
Please note that our team is already in contact with you regarding this matter and is actively working to investigate the root cause of the collection failures. We are treating this with urgency and are committed to resolving the issue as well as improving the reliability of the service going forward.
Thank you again for bringing this to our attention. We value your partnership and the opportunity to make this right.
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience and the impact these failed Pargo collections have had on your operations, especially in such a time-sensitive situation. We fully understand how frustrating this must have been, and we acknowledge the importance of reliable service when it comes to your customers.
Please note that our team is already in contact with you regarding this matter and is actively working to investigate the root cause of the collection failures. We are treating this with urgency and are committed to resolving the issue as well as improving the reliability of the service going forward.
Thank you again for bringing this to our attention. We value your partnership and the opportunity to make this right.
Best regards,
Bob Go powered by Bob Group's reply16 Apr 2026, 16:19
Official
Hi Nadya,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience and the impact these failed Pargo collections have had on your operations, especially in such a time-sensitive situation. We fully understand how frustrating this must have been, and we acknowledge the importance of reliable service when it comes to your customers.
Please note that our team is already in contact with you regarding this matter and is actively working to investigate the root cause of the collection failures. We are treating this with urgency and are committed to resolving the issue as well as improving the reliability of the service going forward.
Thank you again for bringing this to our attention. We value your partnership and the opportunity to make this right.
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience and the impact these failed Pargo collections have had on your operations, especially in such a time-sensitive situation. We fully understand how frustrating this must have been, and we acknowledge the importance of reliable service when it comes to your customers.
Please note that our team is already in contact with you regarding this matter and is actively working to investigate the root cause of the collection failures. We are treating this with urgency and are committed to resolving the issue as well as improving the reliability of the service going forward.
Thank you again for bringing this to our attention. We value your partnership and the opportunity to make this right.
Best regards,