1 reviews | Active since Nov 2025
Poor Service Delivery
I do not recommend Bobgo to any small or medium-sized business that relies on dependable overnight courier services. Despite being charged an overnight fee, collections have repeatedly taken two to three days, and on several occasions my orders have even bounced back without clear explanation.
A recent shipment from Johannesburg to Durban—booked and paid for as an overnight delivery—only reached my customer one week later. This is unacceptable for any business, especially for those of us trying to maintain reliability and customer trust.
Bobgo’s poor service has directly affected my business performance, causing me to lose customers and appear unreliable through no fault of my own. Their customer service is equally disappointing; responses lack urgency, accountability, and even the basic courtesy of acknowledging the inconvenience caused.
I strongly advise businesses to book directly with reputable courier companies rather than relying on Bobgo as a middleman. The ongoing delays, lack of communication, and absence of customer care make them an unsuitable partner for any business seeking consistent and professional courier solutions.
A very disappointing and frustrating experience.
Thank you for taking the time to share your experience, and I want to sincerely apologise for the frustration and inconvenience you’ve experienced. I completed a full investigation into this matter, and I completely understand why you felt let down. The service you described is not the standard we aim to deliver.
Although Bob Go operates as a platform that works with multiple courier partners, it remains our responsibility to ensure you receive reliable service and timely communication. In this case, that did not happen, and I am truly sorry.
I’m glad to confirm that the parcel in question was collected and delivered the next day, but I fully acknowledge that the experience you had with customer service and communication along the way was not acceptable. We will be addressing this internally with the relevant teams to ensure this does not happen again.
I will reach out to you directly to give you a full update and assist further where needed.
Thank you again for your feedback. It is genuinely appreciated and helps us improve.
Thank you for taking the time to share your experience, and I want to sincerely apologise for the frustration and inconvenience you’ve experienced. I completed a full investigation into this matter, and I completely understand why you felt let down. The service you described is not the standard we aim to deliver.
Although Bob Go operates as a platform that works with multiple courier partners, it remains our responsibility to ensure you receive reliable service and timely communication. In this case, that did not happen, and I am truly sorry.
I’m glad to confirm that the parcel in question was collected and delivered the next day, but I fully acknowledge that the experience you had with customer service and communication along the way was not acceptable. We will be addressing this internally with the relevant teams to ensure this does not happen again.
I will reach out to you directly to give you a full update and assist further where needed.
Thank you again for your feedback. It is genuinely appreciated and helps us improve.