Poor Service

This company's service is pathetic. Worse service ever, never ever want to deal with them again. My parcel was handed over to UAfrica.com on the 23rd of December On the 30th of December I contacted them regarding my parcel and it was advised from Lerato that it is on route to Paarl. Today I contacted them again because come on how many days dies it take to deliver from Cae Town to Paarl really????? Today the 3rd of January I contacted them again and Abdullah or Abduraghman advises me that he can't get hold on the courier guy he will try and let me know. Up till now 19:38, 3rd of January I'm still waiting on the cal and I'm still waiting on my parcel. WHERE IS MY PARCEL???????