Poor Customer Service and Unprofessional Behavior

I attempted to cancel my subscription, but the platform intentionally made it difficult to do so in order to discourage cancellations. After emailing them to cancel, they asked why, and I expressed my dissatisfaction with the behavior of your consultant. He made a personal attack two months ago. I haven’t received any feedback, and I was not happy with this company, which led to my cancellation decision now.

They put me through to the consultant to change my mind, but I didn't have time to conclude, so I had to end the call and got a commitment that we would chat later. However, when I called back, I was unable to reach him, and the operation manager named Shaun said the consultant wouldn't take my call because Shaun didn’t allow me to talk to the consultant. They broke their promise, but Shaun blamed me for not reaching him because I offended the consultant two months ago. First, your claim has nothing to do with your breaking word because you put me through to him not to lose me. Second, what you said is false. He attacked me first, so I had to get confirmation from him. I put up with your illogical statement and repeatedly asked you to give me just a few minutes to conclude with him. After many refusals, you finally said after you ruminate about it, you would call me on the next day morning (8th Mar), but you didn’t. So, I called you in the afternoon on the same day. The consultant conveyed your message that you would call me back, but you didn’t. I called you on 9th Mar, but you were not available. You also didn’t call me back. You never keep your word. The worst part is while I was talking to you, you tried to argue me down with illogical points. The conversation with the consultant was arranged and later broke your word, so I sent an email that asked you to please fulfill your pledge or I may write a review on Hellopeter or Google. You lost your temper by repeatedly saying “I don’t care” which is very rude and claiming that I was threatening you. Almost every customer first wrote a review and tried to resolve the issue, but I let you know in advance that I simply wanted you to resolve the issue. However, you threatened me by saying you will contact your attorney to proceed with legal action. What you are doing is a threat.

I believe my decision to cancel my subscription is perfectly alright, given the poor customer service and unprofessional behavior of your company. Your very unprofessional acts are greatly disagreeable.