FW
Francois W
1 reviews | Active since Oct 2020
22 Apr 2026, 12:47
Non existent support, they just don't care about their Customers
Worst service I've experienced in a long time. I've been making use if their services for about a year now. I spend thousands on this platform each month. I've had multiple issues with them in the past regarding wrongful charges to my account and this time is no exception. I created a booking through them for which I was quoted R113 for economy service level. Then they proceed to debit R391 from my account and charge me for overnight service level even though the package took a full 7 days to be delivered. I've contacted their support team, it's been 7 days without any resolution. Communication is non existent. Might I add the previous issue I had which was similar to this one took a month to get resolved. This is unacceptable customer support!!
Helpful (0)
Replies (5)0
Replies (5)
Bob Go powered by Bob Group's replyOfficial
24 Apr 2026, 13:07Hi Francois,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused by the incorrect charge and the delay in resolution. This is not the level of service we aim to provide.
Our Billing team is in communication with you to solve the matter and is actively reviewing the charge and booking details to ensure everything is correctly addressed.
We sincerely apologise for the inconvenience and the lack of timely communication. We appreciate your patience while this is being resolved and remain committed to getting this sorted for you as quickly as possible.
Kind regards,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused by the incorrect charge and the delay in resolution. This is not the level of service we aim to provide.
Our Billing team is in communication with you to solve the matter and is actively reviewing the charge and booking details to ensure everything is correctly addressed.
We sincerely apologise for the inconvenience and the lack of timely communication. We appreciate your patience while this is being resolved and remain committed to getting this sorted for you as quickly as possible.
Kind regards,
Bob Go powered by Bob Group's reply24 Apr 2026, 13:07
Official
Hi Francois,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused by the incorrect charge and the delay in resolution. This is not the level of service we aim to provide.
Our Billing team is in communication with you to solve the matter and is actively reviewing the charge and booking details to ensure everything is correctly addressed.
We sincerely apologise for the inconvenience and the lack of timely communication. We appreciate your patience while this is being resolved and remain committed to getting this sorted for you as quickly as possible.
Kind regards,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused by the incorrect charge and the delay in resolution. This is not the level of service we aim to provide.
Our Billing team is in communication with you to solve the matter and is actively reviewing the charge and booking details to ensure everything is correctly addressed.
We sincerely apologise for the inconvenience and the lack of timely communication. We appreciate your patience while this is being resolved and remain committed to getting this sorted for you as quickly as possible.
Kind regards,
FW
Francois W's updateReviewer Update
30 Apr 2026, 07:50So again it's been another 2 weeks without any resolution, non existent communication. Really pathetic..
FW
Francois W's update30 Apr 2026, 07:50
Reviewer Update
So again it's been another 2 weeks without any resolution, non existent communication. Really pathetic..
Bob Go powered by Bob Group's replyOfficial
04 May 2026, 15:48Hi Francois,
Thank you for taking the time to share your feedback, and we apologise for the inconvenience caused.
Please note that the matter has been escalated to our Billing team and is currently being attended to. Once the credit has been processed, you will receive a notification confirming this.
We appreciate your patience while this is being resolved and remain committed to ensuring this is concluded as quickly as possible.
Kind regards,
Thank you for taking the time to share your feedback, and we apologise for the inconvenience caused.
Please note that the matter has been escalated to our Billing team and is currently being attended to. Once the credit has been processed, you will receive a notification confirming this.
We appreciate your patience while this is being resolved and remain committed to ensuring this is concluded as quickly as possible.
Kind regards,
Bob Go powered by Bob Group's reply04 May 2026, 15:48
Official
Hi Francois,
Thank you for taking the time to share your feedback, and we apologise for the inconvenience caused.
Please note that the matter has been escalated to our Billing team and is currently being attended to. Once the credit has been processed, you will receive a notification confirming this.
We appreciate your patience while this is being resolved and remain committed to ensuring this is concluded as quickly as possible.
Kind regards,
Thank you for taking the time to share your feedback, and we apologise for the inconvenience caused.
Please note that the matter has been escalated to our Billing team and is currently being attended to. Once the credit has been processed, you will receive a notification confirming this.
We appreciate your patience while this is being resolved and remain committed to ensuring this is concluded as quickly as possible.
Kind regards,
FW
Francois W's updateReviewer Update
07 May 2026, 10:44It's now been 3 weeks, no resolution, no updates, nothing!! PATHETIC..
FW
Francois W's update07 May 2026, 10:44
Reviewer Update
It's now been 3 weeks, no resolution, no updates, nothing!! PATHETIC..
Bob Go powered by Bob Group's replyOfficial
07 May 2026, 12:50Hi Francois,
Please note that our support team has been in touch with you regarding the matter, and the credit has been app**** accordingly. We appreciate your patience and apologise once again for your experience.
Kind regards,
Please note that our support team has been in touch with you regarding the matter, and the credit has been app**** accordingly. We appreciate your patience and apologise once again for your experience.
Kind regards,
Bob Go powered by Bob Group's reply07 May 2026, 12:50
Official
Hi Francois,
Please note that our support team has been in touch with you regarding the matter, and the credit has been app**** accordingly. We appreciate your patience and apologise once again for your experience.
Kind regards,
Please note that our support team has been in touch with you regarding the matter, and the credit has been app**** accordingly. We appreciate your patience and apologise once again for your experience.
Kind regards,