HR
Hennie R
1 reviews | Active since Aug 2010
06 Nov 2023, 16:07
Get charged double for packages.
Shipping charges double the amount. This is unacceptable that I get charged double the amount, when I measure and weight each every package leaving our premises, one packe from R 195.50 to R 359.38. I dont care what your terms and conditions say it does not give you carte blache to charge what you want Bobgo. This is the last you will see my business using you and I have given this over to be investigated.
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Bob Go powered by Bob Group's replyOfficial
31 May 2024, 13:37Hi Hennie,
Thank you for bringing this matter to our attention.
We apologise for the error in shipping charges, which resulted from an issue with the courier's Swadding Machine. We have credited the waybill in question to your account.
Your satisfaction is important to us, and we are committed to preventing such errors in the future. Should you have further concerns, please don't hesitate to contact us.
Bob Go Team
Thank you for bringing this matter to our attention.
We apologise for the error in shipping charges, which resulted from an issue with the courier's Swadding Machine. We have credited the waybill in question to your account.
Your satisfaction is important to us, and we are committed to preventing such errors in the future. Should you have further concerns, please don't hesitate to contact us.
Bob Go Team
Best regards,
Bob Go powered by Bob Group's reply31 May 2024, 13:37
Official
Hi Hennie,
Thank you for bringing this matter to our attention.
We apologise for the error in shipping charges, which resulted from an issue with the courier's Swadding Machine. We have credited the waybill in question to your account.
Your satisfaction is important to us, and we are committed to preventing such errors in the future. Should you have further concerns, please don't hesitate to contact us.
Bob Go Team
Thank you for bringing this matter to our attention.
We apologise for the error in shipping charges, which resulted from an issue with the courier's Swadding Machine. We have credited the waybill in question to your account.
Your satisfaction is important to us, and we are committed to preventing such errors in the future. Should you have further concerns, please don't hesitate to contact us.
Bob Go Team
Best regards,