False delivery fee reasons to charge R550 for an R80 Delivery

********* way of dealing with refunds when couriers make mistakes. They dont refund you personally, they refund your Uafrica account which forces you to use the money on their system even if you dont need to anymore.

Usually when its and odd R20 or R50 or even R100 that couriers make a mistake on, and the refund is to your Uafrica account to be used again, which isnt a porblem but this time around false delivery scenarios were created to charge a R80 same day delivery from Pta to JNB as R550?! Not once but twice, first in October and now in November, i missed the one but soon realized something was off, when i contacted Uafrica they said the 2 charges of R500 and R550 was because 1 delivery was for Saturday delivery, which was false, it was loaded on a monday and delivery was made on that same day, the second reason for charing me R500 was because the delivery address was an embassy address which was false too. Uafrica agreed both reasons were incorrect, yet im still out of the refund and forced to use the credit on their system.

How do you business like that? Seems to me like someone is taking chances.

They copied and pasted the Terms and conditions and that was that, so they can at any time make up reasons as to why you are charged thousands and then just add it to your uafrica account to use.

Makes one very uncomfortable to use this system.