MD
Maureen D
1 reviews | Active since Jun 2025
09 Jun 2025, 09:57
Extremely slow
The worst courier service I've ever experienced. I'm extremely dissatisfied with Bob Go. Their delivery times and updates on parcel location are slow and unsatisfying. My parcel was delivered to my local area's warehouse three days ago and it still has to be sent out for delivery. The customer service when enquiring about these issues was cordial though.
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Bob Go powered by Bob Group's replyOfficial
09 Jun 2025, 15:33Hi Maureen,
Thank you so much for taking the time to share your feedback.
I’m really sorry to hear that your recent experience wasn’t a smooth one. Just to clarify, Bob Go is not a courier service itself, but rather a software platform that connects businesses and individuals with a range of courier partners. That said, we take great care in onboarding and managing those partners to ensure that service levels are met.
I’ve looked into your delivery and I’m pleased to let you know that your parcel was successfully delivered earlier today. That makes it a 3-day turnaround from collection to delivery for an economy-level shipment, which is actually within the standard service level agreement.
Still, I completely understand how frustrating delays and uncer*****y around parcel tracking can be, and I’m glad to hear our support team was courteous in assisting you.
Thanks again for your feedback, it helps us improve and serve you better.
Thank you so much for taking the time to share your feedback.
I’m really sorry to hear that your recent experience wasn’t a smooth one. Just to clarify, Bob Go is not a courier service itself, but rather a software platform that connects businesses and individuals with a range of courier partners. That said, we take great care in onboarding and managing those partners to ensure that service levels are met.
I’ve looked into your delivery and I’m pleased to let you know that your parcel was successfully delivered earlier today. That makes it a 3-day turnaround from collection to delivery for an economy-level shipment, which is actually within the standard service level agreement.
Still, I completely understand how frustrating delays and uncer*****y around parcel tracking can be, and I’m glad to hear our support team was courteous in assisting you.
Thanks again for your feedback, it helps us improve and serve you better.
Bob Go powered by Bob Group's reply09 Jun 2025, 15:33
Official
Hi Maureen,
Thank you so much for taking the time to share your feedback.
I’m really sorry to hear that your recent experience wasn’t a smooth one. Just to clarify, Bob Go is not a courier service itself, but rather a software platform that connects businesses and individuals with a range of courier partners. That said, we take great care in onboarding and managing those partners to ensure that service levels are met.
I’ve looked into your delivery and I’m pleased to let you know that your parcel was successfully delivered earlier today. That makes it a 3-day turnaround from collection to delivery for an economy-level shipment, which is actually within the standard service level agreement.
Still, I completely understand how frustrating delays and uncer*****y around parcel tracking can be, and I’m glad to hear our support team was courteous in assisting you.
Thanks again for your feedback, it helps us improve and serve you better.
Thank you so much for taking the time to share your feedback.
I’m really sorry to hear that your recent experience wasn’t a smooth one. Just to clarify, Bob Go is not a courier service itself, but rather a software platform that connects businesses and individuals with a range of courier partners. That said, we take great care in onboarding and managing those partners to ensure that service levels are met.
I’ve looked into your delivery and I’m pleased to let you know that your parcel was successfully delivered earlier today. That makes it a 3-day turnaround from collection to delivery for an economy-level shipment, which is actually within the standard service level agreement.
Still, I completely understand how frustrating delays and uncer*****y around parcel tracking can be, and I’m glad to hear our support team was courteous in assisting you.
Thanks again for your feedback, it helps us improve and serve you better.