1 reviews | Active since Feb 2022
Extremely disappointing service from BobGo and RAM Couriers
I recently booked a courier service through BobGo, opting for RAM Couriers (waybill number UAR6JQRJ). This turned out to be a huge mistake. RAM took over 4 days to even attempt to collect my parcel, despite numerous follow-ups.
To make matters worse, when I contacted BobGo for assistance, Wandile, the representative I corresponded with, copied in the wrong RAM customer service agent, which further delayed any resolution.
Ultimately, I was forced to cancel the RAM order due to their complete lack of urgency and responsiveness. I then booked with The Courier Guy who provided same-day collection, highlighting the stark contrast in service quality.
This experience has left me incredibly frustrated and disappointed with both RAM Couriers and BobGo. I would strongly advise others to consider alternative courier options to avoid similar delays and poor customer service.
To add insult to injury, BobGo has not offered any form of refund or compensation for this completely unacceptable service. I believe a refund is warranted considering the significant delay, lack of communication, and ultimately, the need to cancel the order and incur additional costs with another courier.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused during your recent shipment booking through BobGo with RAM Couriers.
We understand how disappointing it must have been to encounter delays in collection despite your follow-ups. Additionally, we regret the error when connecting you with RAM’s customer service, which added further delays in resolving the issue. Please know that we take such matters seriously, and your feedback has been shared with both our team and RAM Couriers to prevent similar issues from recurring.
Regarding your canceled shipment, we’d like to confirm that the shipping charges were reversed back into your account.
We also acknowledge your frustration with having to make alternative arrangements. While we strive to ensure a smooth shipping experience, this situation fell short of the standards we aim to provide. We deeply regret the inconvenience caused and appreciate your patience throughout this process.
If there’s anything further we can do to assist or if you’d like to discuss this matter in more detail, please don’t hesitate to reach out. We value your feedback and hope to restore your trust in our service moving forward.
Bob Go Team
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused during your recent shipment booking through BobGo with RAM Couriers.
We understand how disappointing it must have been to encounter delays in collection despite your follow-ups. Additionally, we regret the error when connecting you with RAM’s customer service, which added further delays in resolving the issue. Please know that we take such matters seriously, and your feedback has been shared with both our team and RAM Couriers to prevent similar issues from recurring.
Regarding your canceled shipment, we’d like to confirm that the shipping charges were reversed back into your account.
We also acknowledge your frustration with having to make alternative arrangements. While we strive to ensure a smooth shipping experience, this situation fell short of the standards we aim to provide. We deeply regret the inconvenience caused and appreciate your patience throughout this process.
If there’s anything further we can do to assist or if you’d like to discuss this matter in more detail, please don’t hesitate to reach out. We value your feedback and hope to restore your trust in our service moving forward.
Bob Go Team