BF
Beatrix F

1 reviews | Active since Dec 2025

16 Dec 2025, 04:32

Excellent service from Bob Go

I am expecting delivery and try to do tracking but because of bad weather, Internet Express could not updated the tracking details. I send an email to Bob Go Co Support and in few hours I received a phone call from the Coordinator, Brandon vd Linden at Bob Go Client Services . He informed me that Internet Express experience some problems with their internet because of thunder storms. Brandon van der Linden promised me to keep me updated by sending email with every movement of the parcels. As promised, I received an updated email yesterday 15 December 2025 of the progress of my parcels. I am very satisfied with Bob Go Co Support for keeping me updated on the progress of my parcels. Thank you so much Bob Go for your excellent service.

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Replies (1)
Bob Go powered by Bob Group
Bob Go powered by Bob Group's reply17 Dec 2025, 07:48
Official
Hi Beatrix

Thank you so much for taking the time to share this lovely feedback. We truly appreciate it.

We’re really glad our Client Services team could assist and keep you informed during the delay. Clear communication and follow-through are very important to us, especially when circumstances are outside of anyone’s control, so it means a lot to hear that this made a difference for you.

Thank you again for your kind words and for trusting Bob Go. We’re always here if you need any assistance in the future.