EZ
Evans Z

1 reviews | Active since Feb 2022

02 Feb 2022, 12:21

Evans

1) Firstly they take days to respond to emails and issues brought forward, and after calling on submitting a second complaint i am told to wait as i have only recently submitted a complaint.

2) They are far from transparent with their pricing. I shipped a package and paid R200 for the final invoice and 5 weeks later find a debit order run off the same order for R1235. To date, I do not have a breakdown of how the cost came to that amount and why I wasn't charged on the invoice. If given the option at the beginning I would not have used their service.

I was told it was an outlying area and that the size of the box brought it to that amount. I could have been contacted at that point before going through with the order.

Seems as they are taking chances.

In response they copied and pasted the Terms and conditions and left it at that, so they can at any time make up reasons as to why you are charged thousands and then just add it to your UAfrica account.

They are very unreliable and put their costs, unfixed loopholes, and mistakes on customers.

I do not recommend this business

0
Replies (1)
Bob Go powered by Bob Group
Bob Go powered by Bob Group's reply02 Feb 2022, 16:08
Official
Hi Evans, 
Sorry to hear about your experience. Our Billing Support Agent has been in touch to assist you and I hope you are happier after the discussion. We apologies for not making our billing clearer upfront and we will strive to improve this for all new customers.