NM
Nomthandazo M
1 reviews | Active since Aug 2019
16 Apr 2026, 18:50
DON'T USE THIS BOBGO AND FASTWAY COMBINED
*** service first and last time I use it, customer care does not care, they will respond a day after with more nonsense nothing to solve problem while parcel is sitting there at the destination hub no movement
Helpful (0)
Replies (3)0
Replies (3)
Bob Go powered by Bob Group's replyOfficial
17 Apr 2026, 15:08Hi Nomthandazo,
Thank you for your feedback. We’re very sorry to hear about your experience.
We completely understand how frustrating it is to see a parcel delayed at a hub, especially when communication hasn’t met expectations. This is not the level of service we aim to provide.
Please rest assured that your query is being treated with urgency, and the relevant team is actively investigating the delay with the courier partner to get your parcel moving as soon as possible. We are also reviewing the communication provided to ensure clearer and more timely updates going forward.
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this for you.
Thank you for your feedback. We’re very sorry to hear about your experience.
We completely understand how frustrating it is to see a parcel delayed at a hub, especially when communication hasn’t met expectations. This is not the level of service we aim to provide.
Please rest assured that your query is being treated with urgency, and the relevant team is actively investigating the delay with the courier partner to get your parcel moving as soon as possible. We are also reviewing the communication provided to ensure clearer and more timely updates going forward.
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this for you.
Bob Go powered by Bob Group's reply17 Apr 2026, 15:08
Official
Hi Nomthandazo,
Thank you for your feedback. We’re very sorry to hear about your experience.
We completely understand how frustrating it is to see a parcel delayed at a hub, especially when communication hasn’t met expectations. This is not the level of service we aim to provide.
Please rest assured that your query is being treated with urgency, and the relevant team is actively investigating the delay with the courier partner to get your parcel moving as soon as possible. We are also reviewing the communication provided to ensure clearer and more timely updates going forward.
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this for you.
Thank you for your feedback. We’re very sorry to hear about your experience.
We completely understand how frustrating it is to see a parcel delayed at a hub, especially when communication hasn’t met expectations. This is not the level of service we aim to provide.
Please rest assured that your query is being treated with urgency, and the relevant team is actively investigating the delay with the courier partner to get your parcel moving as soon as possible. We are also reviewing the communication provided to ensure clearer and more timely updates going forward.
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this for you.
NM
Nomthandazo M's updateReviewer Update
17 Apr 2026, 16:14I just received my parcel after several hours of waiting, and missing my flight, thank you to the sweetest customer agent who helped me and kept callin, she did not just promise but she did the work thank you Tyra Blakely I appreciate you assistance. Your third party courier is definitely going to put a bad name on bobgo I'm thankful for just getting my parcel..
NM
Nomthandazo M's update17 Apr 2026, 16:14
Reviewer Update
I just received my parcel after several hours of waiting, and missing my flight, thank you to the sweetest customer agent who helped me and kept callin, she did not just promise but she did the work thank you Tyra Blakely I appreciate you assistance. Your third party courier is definitely going to put a bad name on bobgo I'm thankful for just getting my parcel..
Bob Go powered by Bob Group's replyOfficial
21 Apr 2026, 08:14Hi Nomthandazo,
Thank you for your follow-up and for letting us know that you’ve received your parcel.
We’re truly sorry for the inconvenience this delay caused, especially as it impacted your travel plans. That’s certainly not the experience we want for our customers.
We’re really glad to hear that Tyra was able to step in and assist you during a frustrating situation. We’ll be sure to pass your kind words on to her.
Thank you again for your patience and for sharing your experience with us.
Thank you for your follow-up and for letting us know that you’ve received your parcel.
We’re truly sorry for the inconvenience this delay caused, especially as it impacted your travel plans. That’s certainly not the experience we want for our customers.
We’re really glad to hear that Tyra was able to step in and assist you during a frustrating situation. We’ll be sure to pass your kind words on to her.
Thank you again for your patience and for sharing your experience with us.
Bob Go powered by Bob Group's reply21 Apr 2026, 08:14
Official
Hi Nomthandazo,
Thank you for your follow-up and for letting us know that you’ve received your parcel.
We’re truly sorry for the inconvenience this delay caused, especially as it impacted your travel plans. That’s certainly not the experience we want for our customers.
We’re really glad to hear that Tyra was able to step in and assist you during a frustrating situation. We’ll be sure to pass your kind words on to her.
Thank you again for your patience and for sharing your experience with us.
Thank you for your follow-up and for letting us know that you’ve received your parcel.
We’re truly sorry for the inconvenience this delay caused, especially as it impacted your travel plans. That’s certainly not the experience we want for our customers.
We’re really glad to hear that Tyra was able to step in and assist you during a frustrating situation. We’ll be sure to pass your kind words on to her.
Thank you again for your patience and for sharing your experience with us.