JF
Jason F
1 reviews | Active since Oct 2024
29 Nov 2024, 14:53
Don’t use
Half of the time I’m not able to get through to a consultant, when I do I am assured it will arrive today which has been happening for the whole week. Still haven’t received my package , it’s off to multiple different courier companies not even near my area. Absolutely useless
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Replies (1)
Bob Go powered by Bob Group's replyOfficial
06 Dec 2024, 10:35Hi Jason,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delays in your delivery and the challenges you experienced while trying to get updates.
We are aware of how important timely and clear communication is, and we regret falling short in meeting your expectations. While your parcel has now been delivered, we completely understand that the experience did not reflect the level of service we aim to provide.
The multiple courier handovers you mentioned occur when parcels require extended delivery coverage. We acknowledge that this process may have contributed to the delays, and we are working with our courier partners to streamline these handovers and improve efficiency.
Your feedback is invaluable in helping us address these issues, and we’re committed to ensuring a smoother experience moving forward.
Thank you for your patience and understanding.
Bob Go Team
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delays in your delivery and the challenges you experienced while trying to get updates.
We are aware of how important timely and clear communication is, and we regret falling short in meeting your expectations. While your parcel has now been delivered, we completely understand that the experience did not reflect the level of service we aim to provide.
The multiple courier handovers you mentioned occur when parcels require extended delivery coverage. We acknowledge that this process may have contributed to the delays, and we are working with our courier partners to streamline these handovers and improve efficiency.
Your feedback is invaluable in helping us address these issues, and we’re committed to ensuring a smoother experience moving forward.
Thank you for your patience and understanding.
Bob Go Team
Bob Go powered by Bob Group's reply06 Dec 2024, 10:35
Official
Hi Jason,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delays in your delivery and the challenges you experienced while trying to get updates.
We are aware of how important timely and clear communication is, and we regret falling short in meeting your expectations. While your parcel has now been delivered, we completely understand that the experience did not reflect the level of service we aim to provide.
The multiple courier handovers you mentioned occur when parcels require extended delivery coverage. We acknowledge that this process may have contributed to the delays, and we are working with our courier partners to streamline these handovers and improve efficiency.
Your feedback is invaluable in helping us address these issues, and we’re committed to ensuring a smoother experience moving forward.
Thank you for your patience and understanding.
Bob Go Team
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delays in your delivery and the challenges you experienced while trying to get updates.
We are aware of how important timely and clear communication is, and we regret falling short in meeting your expectations. While your parcel has now been delivered, we completely understand that the experience did not reflect the level of service we aim to provide.
The multiple courier handovers you mentioned occur when parcels require extended delivery coverage. We acknowledge that this process may have contributed to the delays, and we are working with our courier partners to streamline these handovers and improve efficiency.
Your feedback is invaluable in helping us address these issues, and we’re committed to ensuring a smoother experience moving forward.
Thank you for your patience and understanding.
Bob Go Team