1 reviews | Active since Sept 2025
Dont pass the parcel....
Shocking service.
Shipment created on 02.09.2025 within time limit to ensure same day collection with @Fastway Couriers. The delivery date online showed the 05.09.2025.
On the 04.09.2025 I noted parcel had still not been collected and raised the concern with an agent. I was promised parcel would be collected on the day and be delivered by 08.09.2025.
It was only collected on the 05.09.2025
On the 08.09.2025 I followed up as parcel was still in transit and requested feedback other than a lot of apologies for the inconvenience my feedback was I wouldn't get it by COB and in future I should make use of the other couriers on offer.
At 12:28 after almost hourly calls i get a response that i would get my parcel by the 12th September.
It should be noted the parcel is not coming from Antarctica - it is coming from CAPE TOWN.
I think what makes this even more frustrating is no one give you any information. You want to speak to a supervisor - they arent there. Will they call you back. Of course not. Will someone phone you back after promising to do so. Of course not.
I am not sure how Bobgo uses partners they cannot trust to get a job done and how they feel it is acceptable for a delivery from a major business centre to another major business centre could take this long.
The last consultant has promised to call me tomorrow morning with a deliver date and time. Till then I will look at how to get refunded the money paid in advance to make use of their "service"
We sincerely understand the frustration caused by your recent shipment. We completely understand how disappointing this experience must have been.
We know how stressful delays can be, so we’ve kept a close eye on this shipment together with you, and we’re happy to confirm it has now been successfully delivered. While we strive to ensure timely deliveries, we regret that this particular shipment did not meet your expectations.
We truly value your feedback as it helps us improve our services and communication with our customers. If there is anything further we can assist you with, or if you have any remaining concerns, please do not hesitate to reach out directly to our team. We are always here to help.
Thank you again for your patience and for giving us the opportunity to resolve this matter.
Best regards,
We sincerely understand the frustration caused by your recent shipment. We completely understand how disappointing this experience must have been.
We know how stressful delays can be, so we’ve kept a close eye on this shipment together with you, and we’re happy to confirm it has now been successfully delivered. While we strive to ensure timely deliveries, we regret that this particular shipment did not meet your expectations.
We truly value your feedback as it helps us improve our services and communication with our customers. If there is anything further we can assist you with, or if you have any remaining concerns, please do not hesitate to reach out directly to our team. We are always here to help.
Thank you again for your patience and for giving us the opportunity to resolve this matter.
Best regards,