CVdm
Chloe Van der merwe
1 reviews | Active since Dec 2022
04 Feb 2025, 12:33
Dishonest company
This company takes money off your account without permission, my CVV number is not saved on my account neither can I top up my account without a OTP from my bank!
They have charged me incorrectly for 3 packages now!
Last straw I will take!!! The courier guy did all the measurements, packing and weight of my package and gave me a quote for R150. I put the exact same measurements into Bob go and they charged me R109. Only to have them take money off my account to charge me later for the same package for R240. I have sent this exact same package several times in the past with out any issues!
How they have the right to take money off my account without my permission is bezaar!
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Replies (1)
Bob Go powered by Bob Group's replyOfficial
12 Feb 2025, 14:53Hi Chloe,
Thank you for your feedback. We understand your frustration regarding the charges, and our team has been in ongoing communication with you to clarify the discrepancy.
After reviewing the shipment, the dimensions entered on Bob Go did not match the actual parcel's measurements, which resulted in a difference between the quoted and final charge. To ensure transparency, we have shared images of the shipment with you for reference.
As per our billing process, final charges are based on the courier’s verified dimensions and weight. This process ensures accurate billing aligned with the actual shipment details. Should there be any discrepancies, we are always available to assist in investigating and resolving concerns, as we have been doing in this case.
If you need further clarification or assistance, please don’t hesitate to reach out.
Bob Go Team
Thank you for your feedback. We understand your frustration regarding the charges, and our team has been in ongoing communication with you to clarify the discrepancy.
After reviewing the shipment, the dimensions entered on Bob Go did not match the actual parcel's measurements, which resulted in a difference between the quoted and final charge. To ensure transparency, we have shared images of the shipment with you for reference.
As per our billing process, final charges are based on the courier’s verified dimensions and weight. This process ensures accurate billing aligned with the actual shipment details. Should there be any discrepancies, we are always available to assist in investigating and resolving concerns, as we have been doing in this case.
If you need further clarification or assistance, please don’t hesitate to reach out.
Bob Go Team
Bob Go powered by Bob Group's reply12 Feb 2025, 14:53
Official
Hi Chloe,
Thank you for your feedback. We understand your frustration regarding the charges, and our team has been in ongoing communication with you to clarify the discrepancy.
After reviewing the shipment, the dimensions entered on Bob Go did not match the actual parcel's measurements, which resulted in a difference between the quoted and final charge. To ensure transparency, we have shared images of the shipment with you for reference.
As per our billing process, final charges are based on the courier’s verified dimensions and weight. This process ensures accurate billing aligned with the actual shipment details. Should there be any discrepancies, we are always available to assist in investigating and resolving concerns, as we have been doing in this case.
If you need further clarification or assistance, please don’t hesitate to reach out.
Bob Go Team
Thank you for your feedback. We understand your frustration regarding the charges, and our team has been in ongoing communication with you to clarify the discrepancy.
After reviewing the shipment, the dimensions entered on Bob Go did not match the actual parcel's measurements, which resulted in a difference between the quoted and final charge. To ensure transparency, we have shared images of the shipment with you for reference.
As per our billing process, final charges are based on the courier’s verified dimensions and weight. This process ensures accurate billing aligned with the actual shipment details. Should there be any discrepancies, we are always available to assist in investigating and resolving concerns, as we have been doing in this case.
If you need further clarification or assistance, please don’t hesitate to reach out.
Bob Go Team